BrainCX is the next generation of Multilingual Contact Center Outsourcing and Digital Solutions. We provide reliable global resources, premium customer experience, and affordable digital transformation strategies. Our solutions are designed specifically with businesses' needs in mind and tailored towards enabling customers through their communication channel(s) of choice!

The Position

Roles and Responsibilities:

• Manage the call/chat volume, daily attendance and program break schedules
• Assist with creation of metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly and monthly internal reports
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned

Skills and Requirements:

• 2-3 years Call Center Experience, with at least a year of experience as a Real Time Analyst or Workforce Analyst.

• Excellent verbal, written and interpersonal communication skills
• Strong analytical and problem-solving skills
• Proficient in MS tools (specifically Excel)
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Ability to work both independently and in a team setting within a fast-paced environment

Salary range:
₱18,000 - ₱22,000 plus benefits