BrainCX is the next generation of Multilingual Contact Center Outsourcing and Digital Solutions. We provide reliable global resources, premium customer experience, and affordable digital transformation strategies. Our solutions are designed specifically with businesses' needs in mind and tailored towards enabling customers through their communication channel(s) of choice!

The Position

Roles and Responsibilities:

• Design training curriculum
• Organize in-house and offsite activities, like presentations, job simulations, and role-playing exercises
• Engage trainees in your training process with the help of visual aids and improved courses
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes, and opportunities for development
• Assist with QA monitoring, feedback, and coaching

Skills and Requirements:

• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Knowledge of call center systems, ACD/IVR, and performance statistics
• Strong verbal and written communication skills, including presentation skills
• Strong analytical and problem-solving skills
• Ability to build rapport with clients and interact with team members at various position levels
• Ability to multitask effectively and work in a fast-paced environment

Salary Offer:
₱25,000 - ₱30,000 plus Benefits