BrainCX is the next generation of Multilingual Contact Center Outsourcing and Digital Solutions. We provide reliable global resources, premium customer experience, and affordable digital transformation strategies. Our solutions are designed specifically with businesses' needs in mind and tailored towards enabling customers through their communication channel(s) of choice!

The Position

Roles and Responsibilities:

• Prepares and analyzes internal and external quality reports for management staff review.
• Participates in design of call monitoring formats and quality standards.
• Provides actionable data to various internal support groups as needed.
• Uses quality monitoring data management system to compile and track performance at team and individual level.

Skills and Requirements:

• 2-3 years of Call Center Experience, with at least a year of experience as a quality analyst or similar role.
• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be a self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Salary Offer:
₱22,000 - ₱25,000 plus Benefits